The call to action comes after a tourist shared a video footage on social media, highlighting long queues and inefficiencies at the on arrival visa counters.

The video which has since gone viral, showcases the challenges faced by the travellers, including a lack of prior information available online, poorly managed visa counter and inadequate waiting facilities at the airport.

The tourist in the footage expressed frustration over the disorganised system which appeared to have caused significant delays and confusion for visitors upon arrival.

Addressing these concerns fronliner in hotel industry criticised the Government for its failure to implement an effective visa issuance process, stressing the negative impact this has on Sri Lanka’s tourism industry.